Project management is the discipline of defining and achieving finite objectives. The challenge of project management is the optimized integration and allocation of the inputs needed to meet those pre-defined objectives. The project, therefore, is a carefully selected set of activities chosen to use resources (time, money, people, materials, energy, space, provisions, communication, quality, risk, etc.) to meet the pre-defined objectives.

Thursday, November 13, 2008

HELP DESK SOFTWARE

HELP DESK SOFTWARES

  • Acacia Help Desk - Features include Win32 administrator client, knowledge management, call tracking, email functionality, and system reporting.

  • AmberCat - Web-based and desktop software for internal and external help desks, customer service, and facilities management.

  • Auratech Software - Australian based company that provides the Client Integrated Support System.

  • Control-F1 - Provides enterprise solutions for live and automated support.

  • Coral Sea Software - Windows-based help desk featuring help desk, inventory management, trouble ticketing, browser-access module, and system reporting.

  • Double IS - Software enabling facility managers to track work orders, room booking, and building maintenance.

  • Easy Access Help Desk - Offers help desk software applications for businesses, software support, and call center solutions.

  • HelpTrac - Complete help desk and customer support system that tracks problems and solutions, prioritizes tasks, and analyzes technician efficiency.

  • ieComputerSystems - Specialises in helpdesk software, software development and IT consultancy services.

  • Insirux - Windows 2000/XP software client includes contact management, issue tracking, knowledge base, asset management, and email integration.

  • Internet Software Sciences - A turn-key, customizable help desk for both IT and customer support. A free 3 user download version is available.

  • Kemma Software - The BridgeTrak Suite is versatile and scalable help desk and tracking software used to track calls, problems or software bugs/defects. Available for Windows and Web.

  • LBE Help Desk Software - Help desk software features include Win32 application, browser-based interface, e-mail handler, and advanced system reporting.

  • The Management and Help Desk Community - A portal of news, information and interactivity for both help desk software and management issues

  • NetHelpDesk - Helpdesk software for network support staff. Functions include fault tracking, change management, SLA, network diagrams and service status monitoring.

  • NetKeeper - A leading provider of help desk, CRM, call center and network management software solutions for the LAN /WAN and Internet.

  • PRD Software - Provides HelpMaster Pro help desk software to log, track and resolve support issues for windows 9x/NT

  • SDS HelpDesk Solutions - Develops customized software applications for the help desk and call center industries.

  • Softopia - Offers iTrack, is a support tool used to track and resolve support calls, e-mails and user inquiries. Includes a Windows client and a web interface.

  • Supportsoft - Real-time service management and support automation software.

  • Surado - Features Win32 administrator application, Web-accessible interface, client information management, and lead management.

  • Vertical Solutions Inc. - Develops and implements customer service, help desk and sales force automation software.

  • Wickett Software - Provides both local software and web-based helpdesk software with Microsoft Access and SQL integration.

  • World Web Dynamics - Live Demo of help desk software, including specific offerings for school districts.

Posted by brain at 5:32 AM
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